Diploma of Community Services (Case Management)

Course Description

NRT.logo.colourKEY FACTS
Course Code:
Qualification:    Diploma of Community Services (Case Management)
Duration:             14 months
Accreditation:    Nationally Accredited with the AQTF.

Next Intake 2018

Next Info Sessions:
Melbourne 15 March 6-7pm
Careers in Community Services


Adelaide 14 March 6-7pm
Careers in Community Services & Work Ready Program

Community Services Course Overview
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

Students gain the expertise and knowledge necessary to effectively facilitate case management in both private and government roles within the community services industry, assess and analyse client needs, communicate effectively with clients and staff, and support client self-management.

Delivery Format
The Diploma in Community Services is designed to support learners who have additional time requirements, and delivered via a blended learning approach.  Classroom training is limited to one day per fortnight and involves lectures, observation, role-play and discussion. There is also an online component equivalent to one day per fortnight.  In addition students should allow 4-6 hours per week of self directed study to complete research, readings, assessments, field trips and practice.

Students also undertake 100 hours of work/field placement in an approved organisation, in order to integrate the skills and knowledge developed throughout classroom-facilitated sessions. For individuals already working within the sector or with appropriate experience, RPL and gap training can be provided.

Graduate Opportunities
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

For more information on the Diploma of Community Services course, please download the course brochure.

Course Curriculum

  • Diploma of Community Services