Ikon’s response to COVID-19

Last Updated: 20 March 2020

This is the central, frequently updated source of information relating to Ikon’s response to COVID-19, including the various changes we are making to our service delivery. We are closely monitoring official advice from the Australian Government and the Department of Health. The situation is rapidly changing and we are adapting as necessary, where possible. As such, please refer to this page regularly for updates.

Ikon appreciates this is a very challenging and uncertain time, particularly for those that are far from home. Please be assured that our priority is ensuring the health, safety and wellbeing of all members of the Ikon community.

We encourage anyone seeking further advice or information by phone to call the Australian Government Coronavirus Health Information Line on 1800 020 080.

Latest Updates

There are currently no confirmed cases of COVID-19 at any Ikon campus.


Ikon will be running a test Work From Home day for all staff on Friday the 20th of March. All campuses will be closed during the day, but we are still available for phone calls, emails, livechat, moodle messaging or other online media.
Classes will be running on Friday and Saturday and are not affected by campus closures – students, please attend.
From Monday 23rd March, all classes will be on a two week recess. After that, we will be running all classes online, if you are a student or teacher at Ikon, we have sent detailed information to you by email or on moodle.


The latest advice from the Federal Government (as at midday, Monday, 16 March 2020) is that:

  • every person that arrives in Australia from an overseas is required to self-isolate for a period of 14 days
  • there are new social distancing guidelines that include ways to stop or slow the spread of infectious diseases
  • all non-essential organised events of more than 100 people should not go ahead. This cancellation has not been extended to schools, university lectures, public transport or airports.

(Last Updated 19 March at 2:00 pm)

Campus Closure Update

Ikon will be running a test Work From Home day for all staff on Friday the 20th of March. All campuses will be closed during the day, but we are still available for phone calls, emails, livechat, moodle messaging or other online media.
Classes will be running on Friday and Saturday and are not affected by campus closures – students, please attend.
From Monday 23rd March, all classes will be on a two week recess. After that, we will be running all classes online, if you are a student or teacher at Ikon, we have sent detailed information to you by email or on moodle.

Staying Informed

We recommend to follow the latest updates from the Department of Health below:

Current Status in Australia

If you would like a full breakdown of reported COVID-19 cases in Australia, please see current situation and case numbers from the Department of Health. You can also check out the Australian Government’s response to COVID-19 outbreak and their plan by clicking here.

How to Protect Yourself and Others

We can all help to slow the spread of COVID-19 in Australia.

Read about how to protect yourself and others for advice on good hygiene, self-isolation, and social distancing.

To help protect people most at risk, follow The Department of Health’s advice on public gatherings and visits to vulnerable groups.

Student Support Available

Ikon encourages anyone who requires support to access our range of support services.

We kindly ask our entire community to work together and look out for one another during this uncertain time.

Frequently Asked Questions (FAQs)

The Department of Health’s COVID-19 – Frequently asked questions information sheet is available here and we encourage all students to familiarise themselves with it.

What is the novel Coronavirus (COVID-19)
COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019. Since then the number of confirmed cases has grown exponentially.

Symptoms include fever, coughing, sore throat, fatigue, and shortness of breath.

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.

Due to the speed and scale of transmission, on 11 March, the World Health Organisation (WHO) declared COVID-19 a pandemic. However, WHO has continued to emphasise that it is a controllable pandemic; by implementing preventative measures, countries can work towards slowing or stemming a full outbreak. Both China and Korea, which have the highest number of cases of COVID-19, now have significantly declining epidemics.

Currently, Australia does not have widespread community transmission of COVID-19. However, to help slow the spread, the Australian Government has implemented a number of initiatives including:

  • Restricting organised, non-essential gatherings of more than 500 people, noting this is not extended to schools, colleges and universities
  • Requiring anyone arriving in Australia from overseas to self-isolate for 14 days
  • Encouraging social distancing

Further measures will likely be announced in the coming days and weeks.

What should I do if I have symptoms of COVID-19?
  • Notify the Student Services team in your State
  • Seek medical advice or call the Coronavirus Health Information Line (open 24 hours, 7 days a week) – 1800 020 080
  • If you are advised to not attend the college for a specified period of time, please stay away from Ikon for that period.
  • Consult with the Student Services team in your state before returning to Ikon.
What should I do if I am diagnosed with COVID-19
  • It is critical that you stay away from Ikon.
  • Notify the Student Services team in your state.
  • Follow medical advice to recover from your infection a soon as possible.
  • Once cleared, consult with the Student Services team in your state before returning to Ikon.
What if I have come in contact with someone who is diagnosed with COVID-19?

If a family or household member is diagnosed with COVID-19, or you have recently travelled to an area with significant known cases of COVID-19:

  • Notify the Student Services team in your State.
  • You should self-isolate for 14 days.
  • Seek medical advice or call the Coronavirus Health Information Line (open 24 hours, 7 days a week) – 1800 020 080.
  • Consult with the student services team in your state before returning to Ikon.
I have travelled overseas recently. What should I do?

As of midnight on 15 March 2020, you must:

  • Notify the Student Services team in your state.
  • Self-isolate for 14 days.
  • Consult with the Student Services team in your state before returning to Ikon.
What will Ikon do if someone is diagnosed with COVID-19?

If Ikon becomes aware that a student, trainer or employee that has been at a campus in the last 14 days is diagnosed with COVID-19:

  • We will immediately notify all students, trainers and employees via email.
  • All campuses in the relevant state will be closed for a quarantine period. The quarantine period will be determined with relevant health authorities and all students, agents, trainers and employees will be advised of same via email.
  • The campus location(s) will undergo a comprehensive clean.
  • We may request that you provide a list of anyone you have had contact with in the last 14 days at your campus, if requested to do so by health authorities.
  • Depending on the duration of the closure, we may bring forward the upcoming study break and/or activate our remote teaching contingency plan.
How is Ikon preparing for a possible COVID-19 outbreak?

Ikon is preparing for the possibility that there may be COVID-19 community outbreaks resulting in office and campus closures. While at this stage we anticipate any closure would be limited to a short period (2 days) to allow tracing of contacts and cleaning, it is possible that closures may be for extended periods.

Ikon would close its offices campuses if required by the government or if there was a confirmed COVID-19 case in one of its offices or campuses. As noted above, Ikon will immediately notify all students, trainers and employees via email of any closures and will remain in regular contact to provide updates.

In the event of a closure longer than 2 days, Ikon may bring forward its upcoming study break and or may commence remote teaching using zoom video technology. Testing of our remote teaching processes are currently underway.